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Returns & Exchange

Please note due to differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange or refund any product(s), if the product(s) received has any kind of manufacturing defect. Contact our customer service center by emailing us images of defected product at or calling us at +92 21 35841511 within 30 days of purchase. Please note that the product must be unused with the label attached. After our team reviews the product, you will be offered an exchange with same price value product. Refunds, in most cases, be issued to the same credit card you used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are not refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your credit card statement.

Order Cancellation

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply. Khaadi may cancel orders for any reason. Common reasons may include: The item is out of stock, pricing errors or credit card payment is declined by the issuing financial institution.


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